1. Introduction
This Privacy Policy explains how Macro Pro Author ("MPA", "we", "us", "our") collects, uses, discloses and protects your personal information when you use our websites, products, programs, services and AI tools. By using our Site or services, you agree to this Policy.
2. Who we are & contact
Controller: Macro Pro Author (MPA)
Email: [email protected]
Postal: Level 2, Factory 10–12 Thornton Crescent, Mitcham VIC 3132, Australia
Please keep your contact details current by emailing us if they change.
3. What data we collect
- Communication data (messages sent via forms, email, social media).
- Customer data (name, contact, billing, delivery, purchase details; payment tokens handled by providers like Stripe).
- User & technical data (IP address, device/browser, pages viewed, session length, analytics and diagnostics).
- Marketing preferences (subscriptions, opt-ins, campaign interactions).
- Content you provide (uploads, prompts, manuscripts, settings for AI tools).
- Sensitive data: we do not intentionally collect sensitive information. Please do not submit it.
4. How we use your data & legal bases
We use your data to provide and improve our services, including: account management, purchases, customer support, security, analytics, marketing (with your choices respected), and compliance.
Legal bases (GDPR): contract performance, legitimate interests (e.g., site security, product improvement), consent (where required), and legal obligations.
5. AI processing (multi‑LLM) & bias mitigation
Our AI features may leverage multiple large language models (LLMs) and related technologies to deliver publisher‑specific content assistance. Because LLMs are trained on human data, biases or inconsistencies may occur. We actively test and refine systems to identify and mitigate such biases. You should review, edit and personalise outputs before relying on them, and avoid providing sensitive or confidential data unless necessary.
AI inputs and outputs may be processed by trusted providers (e.g., OpenAI, Pickaxe) under their terms. See also our Terms (v2.1) Clause 11.1A.
6. How we collect data
- Directly from you (forms, purchases, uploads, support).
- Automatically (cookies, analytics, diagnostics, security logs).
- From third parties (payment processors like Stripe; advertising and analytics from Google/Meta; workflow automations via Make.com).
8. International transfers
Your information may be processed outside Australia (e.g., the United States or EU/EEA) by our providers. We take reasonable steps to ensure appropriate safeguards (such as standard contractual clauses, risk assessments, and provider security measures) consistent with the Australian Privacy Principles and GDPR.
9. Data security
We implement technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. Access is limited to personnel and providers with a business need‑to‑know.
10. Data retention
We keep personal information only as long as necessary for the purposes set out in this Policy and to meet legal, accounting and reporting requirements. We may anonymise information for analytics or research.
11. Your privacy rights (APPs/GDPR)
You may request access, correction, deletion, restriction or portability where applicable, or object to certain processing. If processing is based on consent, you can withdraw consent at any time.
How to exercise: email [email protected]. We may verify your identity. We aim to respond within one month.
12. Children’s data
Our services are intended for individuals aged 18+. We do not knowingly collect personal information from children.
14. Automated decision‑making
We do not use solely automated decisions that produce legal or similarly significant effects about you. AI outputs are tools to assist you and are subject to human oversight.
15. Complaints & contacts
If you have a concern about privacy, contact us at [email protected]. We will endeavour to resolve your complaint.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. EU/UK residents may contact their local data protection authority.
16. Changes to this policy
We may update this Policy from time to time. Material changes will be posted on our Site and, where appropriate, notified by email. Continued use after the effective date constitutes acceptance.
