1. Who we are
Macro Pro Author (“MPA”, “we”, “us”, “our”)
ABN 21 254 466 123, registered in Victoria, Australia.
Registered address: Level 2, Factory 10-12 Thornton Crescent, Mitcham VIC 3132.
Contact: [email protected].
2. What these Terms cover
These Terms govern your use of our websites, sub‑domains and portals (the “Site”), and your purchase and use of our products and services, including:
- Free and paid downloads, templates and checklists (“Digital Products”);
- Online courses, memberships, communities, and events (“Programs”);
- Coaching, consulting and Done‑With‑You/Done‑For‑You services (“Services”);
- AI prompts, GPTs, bots, calculators and related tools (“AI Tools”).
By using our Site or purchasing our offerings, you agree to these Terms and our Privacy Policy.
3. Eligibility & accounts
3.1 You must be 18+ and have legal capacity to contract.
3.2 You’re responsible for safeguarding your account logins and all activity under your account.
3.3 We may suspend or terminate accounts that breach these Terms.
4. Pricing, taxes & payments
4.1 All prices are shown in AUD or USD, as specified at checkout, and may include or exclude GST or other applicable taxes depending on your region.
4.2 Payments are processed via secure third‑party providers (e.g., Stripe, PayPal, GoHighLevel/LeadConnector). You authorise charges to your selected payment method.
4.3 For subscriptions, you authorise auto‑renewal each billing period until you cancel (see clause 8).
4.4 If a payment fails, we may retry and/or suspend access until payment is received. Late payments may incur a fixed administrative fee of AUD $25 or our actual recovery costs (whichever is lower), provided such costs are proportionate.
5. Orders & access
5.1 Digital Products and Programs are delivered by download or online access. Links are sent to the email address you provide.
5.2 For Services, we’ll confirm scope, fees and timelines in a proposal or Statement of Work (SOW), which forms part of these Terms.
6. Australian Consumer Law (ACL)
Nothing in these Terms limits your non‑excludable rights under the Australian Consumer Law (ACL), including guarantees for goods and services. Where permitted, our liability is limited to re‑supplying the goods/services or paying the cost of re‑supply.
7. Refunds, cancellations & transfers
7.1 Digital Products & AI Tools: Sales are final once delivered, except where the ACL entitles you to a remedy (e.g., for major faults or misdescription).
7.2 Programs (courses/memberships): Unless otherwise stated on the sales page, fees are non‑refundable once access is granted. If a published guarantee applies, you must meet all listed conditions (e.g., module completion, participation) to claim.
7.3 Events & live sessions: Tickets may be transferable to another person or date if requested in writing at least 7 days prior, subject to availability and platform/venue rules.
7.4 Services (coaching/consulting/DFY): Reschedules require 48 hours’ notice. Cancellations within 48 hours may be forfeited or charged. Multi‑month retainers are non‑refundable once commenced unless we materially breach the agreement.
7.5 Change of mind alone does not entitle you to a refund unless required by the ACL or other applicable consumer law.
8. Subscriptions & cancellation
8.1 Subscriptions renew automatically each billing period. You can cancel anytime in your account or by emailing support; cancellation takes effect at the end of the current billing cycle.
8.2 Access ends when the paid‑up period expires. No pro‑rata refunds apply unless required by law.
8.3 We may change features or pricing on renewal. We will give at least 14 days’ notice by email or through your account dashboard before renewal takes effect.
9. Your responsibilities (acceptable use)
- Do not share, resell, upload or distribute our content or access credentials except as expressly permitted;
- Do not scrape, reverse engineer, or build derivative tools from our AI prompts, datasets, or frameworks;
- Do not upload unlawful, defamatory, harassing, hateful, obscene, or infringing content;
- Do not introduce malware or interfere with the Site’s operation; and
- Do not use the Site or AI Tools for spam, phishing, or unlawful data processing.
10. Intellectual property
10.1 We retain all intellectual property rights in the Site, content, AI Tools, frameworks, templates, documentation and materials (“MPA Materials”).
10.2 Licence to you: When you purchase, we grant a personal, non‑exclusive, non‑transferable licence to use the MPA Materials within your own business, including by your employees or contractors bound by confidentiality obligations.
10.3 Client content: You warrant that you have the rights to all content or data you supply and grant us a licence to use it solely to deliver the Services. You retain ownership of your content.
11. AI & third‑party tools — important notices
11.1 Outputs can vary: AI outputs may be inaccurate, incomplete, or biased. You are responsible for reviewing and fact‑checking before relying on them.
11.1A Multi‑model approach and bias awareness: Our AI Tools may leverage multiple large language models (“LLMs”) and related technologies to deliver publisher‑specific content assistance. Because all LLMs are trained on human language data, biases or inconsistencies may occasionally appear in AI outputs. We actively work to identify and mitigate such biases through continual testing and refinement, and we encourage you to review, edit, and personalise all AI‑assisted content before publication. While our tools are optimised for self‑publishers, they are not a substitute for your own editorial judgment. Please use care with the information and materials you provide to the AI, and always check that outputs are coherent, appropriate, and compliant with your platform’s rules and applicable law.
11.2 No regulated advice: Unless agreed in writing, we do not provide legal, financial, medical or other regulated advice.
11.3 Third‑party platforms: Our tools may integrate with third‑party providers (e.g., OpenAI, Pickaxe, Make.com, Google, Meta, Stripe). Their terms and privacy practices apply to your use.
11.4 Data handling: AI data may be processed by trusted third‑party providers (such as OpenAI) outside Australia solely to deliver our services. We take reasonable steps to ensure equivalent privacy and security. See our Privacy Policy for details.
12. Confidentiality
We will keep your confidential information private and use it only to deliver the Services, except where disclosure is required by law or authorised by you. You will keep our non‑public methods, prompts and frameworks confidential.
13. Testimonials & case studies
With your consent (which you may withdraw on reasonable notice), we may share anonymised or named testimonials and success metrics. You warrant that any testimonial you provide is accurate and your honest opinion.
14. Non‑solicitation (Services)
For 12 months after your final Service session, you agree not to directly solicit or induce for employment any MPA employee or contractor who worked directly with you, without our written consent. This does not restrict general public recruitment.
15. Results disclaimer
We make no guarantees of specific results (e.g., revenue, leads, rankings). Your outcomes depend on many factors outside our control, including market conditions, offer quality, and execution.
16. Limitation of liability
To the maximum extent permitted by law, we are not liable for: (a) lost profits, revenue, goodwill or data; (b) indirect or consequential loss; or (c) loss arising from third‑party platforms or force majeure events. Where liability cannot be excluded by law (including under the ACL), it is limited as stated in clause 6.
17. Indemnity
You indemnify us (and our directors, employees and contractors) against third‑party claims, costs and expenses arising from your breach of these Terms or misuse of the Site, AI Tools or MPA Materials.
18. Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control (e.g., internet outages, platform downtime, natural disasters, illness, or government actions).
19. Changes to the Site & these Terms
We may update the Site, offerings and these Terms from time to time. Material changes will be posted on the Site (and/or emailed if you are a customer). Continued use after the effective date means you accept the changes.
20. Privacy & data protection
Our Privacy Policy explains how we collect, use and disclose personal information and how you can exercise your rights. By using the Site or our offerings, you agree to our Privacy Policy.
21. Intellectual property complaints
If you believe content on the Site infringes your IP, please email [email protected] with details. We will review and respond promptly.
21A. Mutual non‑disparagement
Both parties agree to maintain a professional and respectful relationship. You and Macro Pro Author agree not to make or publish false, misleading, or malicious statements—online or offline—that are intended to or could reasonably be expected to damage the reputation or relationships of the other party. This does not prevent truthful, lawful statements or legitimate complaints made to regulators, review platforms, or in legal proceedings.
22. Dispute resolution
22.1 Please contact us first at [email protected] with "Complaint" in the subject line.
22.2 If unresolved within 30 days, either party may request mediation in Victoria (or online) through the Victorian Small Business Commission or another agreed mediator. Unless otherwise agreed, the parties will share mediation costs equally.
22.3 Nothing prevents either party seeking urgent injunctive relief.
23. Governing law
These Terms are governed by the laws of Victoria, Australia, and the parties submit to the exclusive jurisdiction of its courts.
24. General
24.1 Entire agreement: These Terms, together with the SOW and any specific offer terms, constitute the entire agreement.
24.2 Severability: If a clause is invalid, the remainder continues in effect.
24.3 No waiver: Failure to enforce a right does not waive it.
24.4 Assignment: You may not assign these Terms without our consent. We may assign or transfer our rights under these Terms on a restructure or sale, provided we give you written notice.
24.5 Notices: We’ll email the address on your account; you’ll email [email protected] unless otherwise specified.
25. Product‑specific add‑ons
A. White‑Label/Agency Use: Only permitted under a specific written licence.
B. Affiliate Program: Separate affiliate terms apply.
C. Community Guidelines: Be respectful. No spam, self‑promotion outside designated threads, or sharing others’ private posts. Breaches may result in removal.
26. Contact
Email: [email protected]
Postal: Level 2, Factory 10-12 Thornton Crescent, Mitcham VIC 3132
Appendix A — AI Publishing & International Terms
A1. User content & AI‑generated content ownership
You own the content you create, upload, or generate using our tools (including AI outputs). You grant MPA a limited licence to host, process, and back up that content only to deliver your requested services. Unless you explicitly opt in, we do not use your private data to train our models. Some data processed through AI tools may be transmitted via secure third‑party servers (e.g., the United States). We take reasonable steps to ensure equivalent privacy and security protections. We train and tune our AI systems specifically for publishing and author‑support contexts. This helps ensure outputs are relevant to self‑publishers, though users should continue to apply professional judgment and edit for accuracy and tone.
A2. Content safety & prohibited content
You must not use the Site or AI Tools to create, upload or distribute illegal or harmful content, including CSAM, bestiality, any erotic or pornographic material, non‑consensual sexual content, doxxing, targeted hate, credible threats, or self‑harm instructions. Graphic violence/gore is also prohibited. Report concerns to [email protected]. We report suspected CSAM to law enforcement.
A3. Fair use, credits & throttling (AI Tools)
Our AI features (including Pickaxe GPTs) operate on monthly credits tied to your plan. Credits are non‑transferable and have no cash value. We may implement rate limits or throttling to protect platform integrity and equal access. Where possible, we’ll notify you before limiting access if usage materially exceeds fair‑use thresholds.
A4. Trials & promotions
Free trials or promotional access are limited to one per person/business unless otherwise stated. Duplicate or abusive sign‑ups may be declined.
A5. International cooling‑off rights
If you are a consumer in the EU/UK, you may have a 14‑day right to withdraw from certain digital purchases. To exercise this right, email [email protected] within 14 days of purchase (or 7 days in Brazil) before digital delivery begins. You acknowledge that this right may be lost once you request or access immediate delivery.
A6. Third‑party links & platforms
External platforms (e.g., Amazon KDP, Make.com) are outside our control and subject to their own terms. You are responsible for complying with their rules.
A7. Electronic communications & e‑signature
By using the Site, you consent to receive notices electronically. Clicking “I agree,” purchasing, or accessing any Program area constitutes your electronic signature.
A8. No warranty (clarification)
Services and AI outputs are provided “as is” and “as available.” We do not guarantee uninterrupted or error‑free operation or fitness for a particular purpose, except as required by law.
